Gambling should be entertainment, not a source of income. Play responsibly and stay in control.
At idn98, we believe that online gambling should be an enjoyable form of entertainment, not a way to make money or escape from problems. While the vast majority of our players gamble responsibly, we recognize that for some individuals, gambling can become problematic and lead to serious financial, emotional, and social consequences.
We are committed to promoting responsible gaming practices and providing tools, resources, and support to help our players stay in control. This page outlines our approach to responsible gaming, explains the warning signs of problem gambling, and describes the tools available to help you manage your gaming activity.
Responsible gaming is a shared responsibility between idn98 and our players. We provide the tools and resources; you make the decisions about how you gamble. If you ever feel that gambling is no longer fun or is causing problems in your life, we are here to help.
Responsible gaming means gambling in a way that is controlled, within your financial means, and does not negatively impact your life or the lives of those around you. It involves:
It's essential to understand that gambling is designed as entertainment where the operator has a statistical advantage. While short-term wins are possible and some players do win big, the long-term mathematical expectation for players is negative. This means that if you gamble long enough, you will lose more money than you win. The house edge varies by game:
Never gamble money you cannot afford to lose. Never chase losses by continuing to bet in an attempt to recover money you've lost. Accept losses as the cost of entertainment, and never view gambling as a financial solution.
Problem gambling, also known as gambling disorder or compulsive gambling, is a condition where an individual loses control over their gambling behavior, leading to negative consequences. Recognizing the warning signs early can help prevent serious harm:
If you recognize any of these signs in yourself or someone you know, it may indicate a gambling problem that requires attention and support.
Answer these questions honestly. If you answer "yes" to several of these questions, you may have a gambling problem and should consider seeking help.
We provide several tools to help you stay in control of your gambling. These tools are free to use and can be activated at any time by contacting customer support.
Set daily, weekly, or monthly limits on how much money you can deposit into your account. Once you reach your limit, you cannot deposit more until the time period resets. Limit increases take effect after 7 days; decreases are immediate.
Set time limits for how long you can play in a single session or per day. You'll receive reminders when approaching your limit, and access will be restricted once the limit is reached. Helps prevent extended gambling sessions.
Take a break from gambling for a set period (24 hours, 7 days, 30 days, or longer). During a time-out, your account is temporarily suspended and you cannot log in, deposit, or play. Useful if you feel you're losing control.
Permanently or long-term (6 months, 1 year, 5 years, or indefinite) close your account and prevent yourself from creating new accounts. This is the strongest protection tool and should be used if gambling has become a serious problem. Self-exclusion is irreversible during the chosen period.
Receive pop-up reminders at regular intervals (e.g., every 60 minutes) showing how long you've been playing and how much you've won or lost. Helps maintain awareness of time and money spent during gaming sessions.
View detailed records of your gambling activity, including deposits, withdrawals, wagers, wins, losses, and session times. Reviewing your history helps you understand your gambling patterns and make informed decisions about your limits.
How to Activate These Tools: Contact our customer support team via live chat or email at [email protected] and specify which tool you'd like to activate and the limits or duration you want to set. Our team will implement your request immediately.
Follow these guidelines to keep gambling fun and under control:
If you believe you have a gambling problem, or if someone you care about has a gambling problem, help is available. Seeking help is a sign of strength, not weakness, and is the first step toward recovery.
While Indonesia does not have widely publicized gambling addiction helplines due to the legal status of gambling, international resources are available:
Crisis Support: If you or someone you know is experiencing thoughts of suicide or self-harm related to gambling problems, seek immediate help through local emergency services (dial 911 or your local emergency number) or contact the 988 Suicide and Crisis Lifeline (available internationally).
Our customer support team is available 24/7 to help you activate responsible gaming tools, answer questions, or implement self-exclusion. We take these requests seriously and process them with priority.
When contacting us about responsible gaming concerns, please specify which tool you'd like to activate (deposit limit, time-out, self-exclusion) and the parameters you want set. We will implement your request immediately and confirm via email.
Explore additional resources to help you gamble safely and responsibly